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Delete My Account

Effective October 18, 2026 · Version 2.0 · Inappbot Inc.

This page covers the apps by Inappbot Inc.: Abuelito Driving School, Abuelito Citizenship and Abuelito English (iPhone, web and Android). The account is optional: if you never signed in with your email or Apple, you have no account and there is nothing to delete on our server.

Option 1: in the app (instant)

  1. Open the app and go to the Profile tab.
  2. Tap "Your account" (at the top).
  3. Scroll to the bottom and tap "Delete my account".
  4. Confirm. Done: your account is deleted right away and signed out on all your phones.

The web works the same: abuelito.co/app → Profile → "Your account" → "Delete my account". You can also get there from Profile → "Legal & help" → "Delete my account".

Option 2: by email (without the app)

If you no longer have the app or can't sign in, email [email protected] from your account email with the subject "Delete my account". If you signed in with Apple and chose "Hide My Email", write from your Apple ID email and tell us which app you used. To protect your account, we only delete accounts when the message comes from the account email (or you confirm with a code). We'll let you know when it's done: usually within 2 business days and never more than 30 days.

What gets deleted

  • Your account: email, user ID and sign-in method.
  • Your progress saved in the cloud (lessons, answers, practice tests, nickname, character…).
  • Your registered phones and your seats on family passes (and invitations you sent).

Our provider's backups roll over on their own within 30 days.

What stays

  • What's on your phone (your local progress and "My N-400", which never left it) stays until you delete the app or tap Profile → "Reset my progress".
  • Purchase records (which pass, dates, refunds): kept as long as tax law requires, no longer linked to you. Apple and Stripe keep their own billing records.
  • Anonymous counters are not linked to your account; turn them off in Profile.

If you bought a pass

Deleting the account does not cancel or refund a charge: passes are one-time payments that never renew. For a refund, see the refund policy. Apple purchases can be brought to a new account with "Restore purchases".

Questions? [email protected]